MySejahtera再凸槌~多名民众无端端“被确诊/被隔离”，造成困扰。

Good morning everyone – we apologise for the error on our part which allowed random users’ to be given HSOs/PUS status. We have fixed the root cause which allowed this to happen. All incorrect HSOs have been deleted, and incorrect PUS status reverted.

— MySejahtera (@my_sejahtera) November 7, 2021

MySejahtera官方也在推特发文道歉，指任何被错误颁布的居家隔离令（HSOs）已被删除，任何错误被鉴定为受监督者（PUS）的状态，也已经获得修正。

但因为事发突然，许多民众更因此被拒绝上飞机，错过班机！受影响民众更是涌入推特，纷纷炮轰 MySejahtera，质问当局，谁应该为他们的损失负责及赔偿。但至今都没有任何一方做出回应。

Still no update despite several times i have updated on helpdesk and my flight has been cancelled due to this issue and airline expect me to bare extra fee to reschedule my flight how is this FAIR? @Khairykj we need the compensation on this matter.

— Tea Rex☕️ (@jasilasyed) November 7, 2021

如果，你也面对同样问题，你可以尝试以下方法：

#1 到MySejahtera Helpdesk重新填写健康状态

▼Helpdesk求助教程：

1. 点击“K：I have a question about my risk category /  health assessment”
2. 选择“A：I would like to redo my assessment”
3. 选择“A：My health assessment”
4. 选择B：To redo your health assessment。
5. 注明原因：System Error / MySejahtera change my status to PUS/HSOs without reason / 或其他原因

Helpdesk 链接：请点我

▼图片教学如下：

另外，Public Health Malaysia也分享一些方法以供参考。

#2 登出并重新登入MySJ ID

#3 登出并卸载MySJ APP，再重新下载及登入ID

#4 登出 > 在电话设置内Clear Cache MySJ > 再重新登入

相关新闻：

MySejahtera再出问题！许多民众突然收到⚡居家隔离（PUS/HSO）通知！

以上文章由Rojaklah小编整理报导。

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